FREQUENTLY ASKED QUESTIONS
How do I apply a discount code at checkout?
To use a discount code at checkout, simply add the products you want to buy to your cart. When you get to the checkout screen, there will be a dropdown box that says Coupon Code. Type the discount code into the box and press add. Some discount codes cannot be used during sale times or on already discounted items bundles.
How long will my order take to arrive?
We are based in Melbourne, Australia and orders are shipped out directly from our domestic warehouse here. We offer International Shipping to New Zealand only.
We use Australia Post as a trackable service for both Standard and Express shipments. Australia Post advises the following timeframes:
Standard Domestic Delivery Timeframes (within Australia): Australia Post will endeavour to deliver an order within 3-10 business days from order dispatch. Where You have specified a Parcel Locker or Parcel Collect point as the delivery address, You will receive an email notification once your order is ready to collect.
Express Domestic Delivery Timeframes (within Australia): Australia Post will endeavour to deliver an order within 1-3 business days (depending on the delivery post code).
*Express Post guarantee temporarily suspended:
Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard.
Can I cancel or change my order after it has been placed?
We generally pick and pack orders quite fast. Due to this, it may not be possible to cancel or change the specifics of your order if it has been packed and shipped. Please email us at email@example.com to advise of the changes/cancel as soon as you can.
What payment methods do you accept?
Adore Paws accept all major card holders including Visa, MasterCard, American Express and Paypal. LayBuy, Klarna and Zippay are also available at checkout.
Can I return products affected by chewing/wear and tear?
We only accept returns if the product has not been used. We provide precise instructions on aftercare that can be read on each product page on our website. If these instructions are followed, your purchase should last a lifetime.
We do not assume any responsibility for any damage or injuries to pets/humans due to misuse of our products.
What if I order the wrong size?
We have tried to provide the most accurate dimensions for all our product range to allow you to choose the best fit. If for any reason, you order the incorrect size, please contact our returns team at firstname.lastname@example.org to organise an exchange of the purchase.
How does the Sweet Sleeper Calming Bed work?
Our be spoke design means that the raised brim of the bed allows your pet to feel safe and protected, resulting in a positive effect on your pet’s nervous system by reducing stress, calming and relaxing them. Made from anti-bacterial super soft faux fur, comfortable fleece and long plush, the extra padding inside the beds will replicate sleeping on a cloud of sweet dreams for your pets.
What is the Sweet Sleeper Calming Bed made of?
Our most popular Sweet Sleeper Calming Bed is made from the highest quality, plush material made up of polypropylene for the cushion-like effect. The beds come with a waterproof non-slip fabric on the base. These materials are safe for your pet to use.
Is the Sweet Sleeper Calming Bed washable and does the cover come off?
Yes the covers are removable and machine washable. Please view our Aftercare page for information on how to machine wash the covers.
Can you buy multiple covers to swap colours?
Yes, all of our covers are interchangeable therefore you only need to buy one bed and can then buy numerous covers when seasons change, or you feel like you need a new cover.
Will also buying the Sweet Sleeper Calming Blanket help?
We believe the Calming Bed & Calming Blanket combo is your best chance at giving your pet the utmost comfort for when you are out of the house and they are feeling anxious. Our blankets are extremely plush yet provide enough warmth for those colder nights. Shop our bundle and save!