Cheetah Waste Bag Dispenser

Shipping Timeframes

We proudly offer Worldwide Shipping to any country across the globe. Whilst we are located in Australia, we have factories in the United Kingdom, USA, Canada and Germany, and as such orders are shipped from whichever is the closest warehouse to you, that has your item in stock.

Please allow up to 2 business days for your order to be processed with up to 4 business days at peak times such as Christmas and EOFY. 

We use couriers with tracking and delivery from 2 - 10 business days.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, please contact our Customer Care Team at info@adorepaws.com and ask for a Return Authority number. Once they have provided you a Return Authority number and the return address you can return the goods to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

If your item is in transit to you, we cannot issue a refund until the item is returned to us as per the above steps. If there is shipping delays and you have not yet received your item, this is not grounds to receive a refund until the item has arrived and been returned to us. 

Unfortunately, we do not accept returns on sale items or gift cards.

Defective/Damaged Items (if applicable)

We only replace items if they are defective or damaged. If you believe your item is defected or damaged upon receiving your purchase from us, please contact us immediately via info@adorepaws.com so we can send you a replacement item. It is important that we receive images of the defective/damaged items within 3 days of you receiving it. If you do not provide us with this information within this timeframe, your exchange or refund may be void. 

Return Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

How long will my order take to arrive? 

We are based in Australia and orders are shipped out directly from our domestic warehouse. We offer International Shipping to New Zealand only. 

We use a courier that has tracking for our orders and delivery of 3 - 10 business days.  

Can I cancel or change my order after it has been placed? 

We generally pick and pack orders quite fast. Due to this, it may not be possible to cancel or change the specifics of your order if it has been packed and shipped. Please email us at info@adorepaws.com to advise of the changes/cancel as soon as you can. 

What payment methods do you accept? 

Adore Paws accept all major card holders including Visa, MasterCard, American Express and Paypal. LayBuy, Klarna and Zippay are also available at checkout. 

How do I apply a discount code at checkout?  

To use a discount code at checkout, simply add the products you want to buy to your cart. When you get to the checkout screen, there will be a dropdown box that says Coupon Code. Type the discount code into the box and press add. Some discount codes cannot be used during sale times or on already discounted items bundles. 

Can I return products affected by chewing/wear and tear? 

We only accept returns if the product has not been used. We provide precise instructions on aftercare that can be read on each product page on our website. If these instructions are followed, your purchase should last a lifetime. 

We do not take responsibility for damage or injuries to pets/humans due to misuse of our products. 

What if I order the wrong size? 

We have tried to provide the most accurate dimensions for all our producs to allow you to choose the best fit. If for any reason, you order the incorrect size, please contact our team at info@adorepaws.com to organise an exchange of the purchase. Please remember to include your order number in the email. 

Do you have a store I can visit to shop?

We fulfil all of our customers orders in our warehouse facility. Unfortunately, we do not allow customer visits to the site however if you are unsure about a product you are interested in, please contact the team via email or phone.